Direct Support Personnel – Home Based Caregiver

Home Based Care Services Provided by Our Direct Support Personnel

Ace Human Services manages their employees through an electronic check-in system. Immediately upon entering a client’s home, our Direct Support Personnel will call into our online time management system from our client’s home phone. Our system recognizes the telephone number in use and confirms that our caregiver is inside of the client’s home at the appropriate scheduled time.

At the end of the scheduled shift, the caregiver will use the same process to check out. This is a fool proof way to ensure the caregiver is at the location they are scheduled to be at, as well as a way to calculate the number of hours a caregiver is spending in the client’s home.

If we do not receive a check-in from the Direct Support Person at the start of their scheduled shift, our office staff receives an email and text message alert so we can make sure the caregiver is at the client’s home or if there is an emergency taking place with our caregiver or client.

Our Direct Support Personnel Tracking System

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Electronic Sign-In Process

  • Direct Support Person X calls from client’s home phone.
  • Direct Support Person is clocked in on our system with a green phone appearing next to their check in time. A green phone means that the caregiver has called from the client’s registered phone number.
  • A red phone will appear when the Direct Support Person calls from an unregistered or personal phone. Our office will note this and follow up with the caregiver.

Chicago and the North Shore’s Trusted Home Based Services Agency Helping People with Developmental Disabilities Live Safely and Independently in their Homes.

Ace Human Services provides care and support for individuals with developmental disabilities throughout Chicago and the North Shore suburbs including both Cook County and Lake County.

We provide our home care, direct support persons and service facilitators to residents of Arlington Heights, Buffalo Grove, Chicago, Deerfield, Des Plaines, Evanston, Glencoe, Glenview, Highland Park, Fort Sheridan, Highwood, Kenilworth, Lake Forest, Morton Grove, Niles, Northbrook, Park Ridge, Lincolnshire, Lincolnwood, Libertyville, Skokie, Wilmette and Winnetka.

To learn more about home based care and support for individuals with intellectual or developmental disabilities and what care options or funding sources may be available to you, contact Ace Human Services today at 1-847-513-9555 or Click Here to schedule a Free, No Obligation Needs Evaluation Consultation.

The Ace Difference

Ace Human Services is a professional home services agency that helps children and adults with intellectual and developmental disabilities to achieve and maintain their maximum level of independence.

Our experienced team provides hands-on support with intellectual, emotional, social and physical functioning in the individual's home or in a community setting.

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Ace Human Services

Chicago Area Office
900 Skokie Blvd.
Northbrook, IL 60062

Email Us

Phone: (847) 513-9555
Fax: (847) 480-5720

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